** New customers who do not book via the online booking system, will be required to pay a NON-REFUNDABLE deposit. £20 per dog. This is deducted from final payment** **Failure to pay the deposit within 48 hours of booking, will result in loss of appointment** 1. Awareness: Please make Top Dog aware if your dog has any medical conditions with each visit. Also, please make it known to the Groomer, if there is any part of the grooming process, they are not keen on. This is for everyone's safety, including your dog's. 2. Bitches in season: Please inform Top Dog if your Bitch is in season. They will either need to be rescheduled/booked in when out of season, or when no males are due in. We DO NOT accept any pregnant bitches. We also have a right to refuse any dog which may cause harm to itself or the staff of Top Dog Groomers. 3. Late Pick Up/Return: Top Dog are a one-on-one Salon with no cages. If you are later than a stated time, there will be an extra charge of £5 per 15 minutes. Added to your final bill. 4. No Show: You will be given a 10 minute window after your appointment time. After this you will be classed as a 'No Show'. FULL payment will be due before your next booking. 5. Cancelled Appointments: Should you cancel with less than 48 hours, you will be charged 50% of the grooming session. 6. Late window: Being a small business, and not using cages in the grooming area. Top Dog will only allow a 10-minute window, after your scheduled appointment, before we can no longer accept you for the session. If you do not arrive on time, your allotted time slot risks running into the next customer’s time. We do not allow this to happen, in case of unsocial/anxious behaviour. 7. Fleas: We ask that you please do your best to make sure your dog(s) does/do not have any Fleas before entering the Salon. If you know your dog(s) has/have fleas, please cancel your appointment, so we can minimise the risk of transfer to others. Should we find fleas whilst your dog(s) is/are in Top Dog’s care, there will be a £8 charge per dog added to your final bill. 8. Anal Glands: Not all dogs need this doing. However, there are a few which need assistance. Top Dog are not VETS and so cannot check/empty glands internally. Please inform the Groomer if you would like to have them expressed externally. By signing this form, you have given Top Dog permission to express the glands externally, if requested. As the owner, you take FULL responsibility of the results. 9. Shaving: Following the Animal Welfare Act, if your dog arrives with any matting in the coat, the Groomer will carry out work which is humanely best. This could result in shaving close to the skin to start over. This may also reveal skin problems, which were once covered by the matting. As the owner, you will take FULL responsibly of these. The cost of clipping off any matted coat will automatically include a de-matting charge, of £10. This will be added to your grooming session price. This is to cover the cost of maintenance of equipment used. **Should you not agree to removal of a matted coat and wish a de-matting instead. We will not be accepting you for your grooming session. But you may still be charged for the time slot** Please speak to your Groomer, if you wish to book appointments closer together, to help prevent matting. Or if you choose to keep the coat length short on the Ears and Tail, as well as the body. 10. Pricing: Top Dog price fairly & accurately. However, in some cases the original price quoted may change due to the dog’s behaviour, coat type and condition. 11. Payment: Top Dog accept both cash & card payments. 12. Media: Photos & Videos may be taken of your Dog(s) for promotional and informative purposes, such as for Facebook, Instagram and on our website. Please let the Groomer know if you DO NOT wish for them to do this. 13. Strike Rule: Top Dog is a small business. Should you No Show for more than 2 appointments with the Groomer. Future bookings will not be accepted. 14. New Customers/First Time Bookings: If you are new to Top Dog Groomers. Please be aware, that should you fail to come to your first booking. Future appointments will not be accepted.